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Return / Refund / Exchange Policy

Return / Refund / Exchange Policy

1.  AMMUNITION

Buffalo Bore Cannot Accept Ammunition Returns

Many of our customers are staking their very lives on the reliability and quality of our ammo. Therefore, they deserve to know that each time they purchase Buffalo Bore Ammunition, they are getting factory fresh ammo that has not been out of the factory and has not been handled, stored improperly or sabotaged by private individuals. So, for safety reasons, we will not accept ammunition returns. It is your responsibility as a customer to ascertain EXACTLY what cartridge your firearm uses. It is also your responsibility to insure that the firearm in which you'll use these cartridges is suitable and safe.

If any ammunition manufacturer or distributor is accepting ammunition exchanges or returns, they are likely turning right around and selling the exchanged or returned ammo as new ammo to unsuspecting customers which is both unsafe and unfair to customers that are expecting new and reliable ammunition. We are not aware of any retail ammunition company, including ourselves, that makes 'Tamper-Proof' ammunition.  We have recently seen examples of returned ammo, in factory boxes, that have been tampered with, switched with other brands of ammo and/or damaged. In most instances, a customer purchased this ammo from a local gun shop that allows ammo returns. Only to find they just bought ammo that was damaged or switched with another brand, but remained in Buffalo Bore boxes. Chances are, that the first customer bought the ammo, took it home and exchanged the box contents with a cheap brand of ammo and then returned the cheap ammo, inside the Buffalo Bore box, for a full refund. Unfortunately there is an element in the human race that will go to great lengths of dishonesty or treachery. For your safety, do not purchase ammo from any business that allows ammo returns.

On occasion, a customer will order the wrong ammo and then request a refund or exchange, but if we accept returns, we have to throw the returned ammo away. WE WILL NOT RESALE IT OR SHOOT IT OURSELVES! As an example of possible customer error consider the following:

➤  There are several '38' caliber handgun cartridges, which are NOT interchangeable.
➤  There are several '32' caliber cartridges that are NOT interchangeable.
➤  There are several '45' caliber cartridges that are NOT interchangeable.
➤  And on and on and on.....

When ordering, be sure that you are ordering the exact ammo you want because as a matter of customer safety and company policy, we cannot accept returns for a refund.

2.  CLOTHING

All clothing sales are final so, please choose sizes carefully.

Friends and Customers, 08-18-20

IF YOU DO NOT READ THIS, IT IS ON YOU!

All shooters are being inconvenienced with what is happening to our society and the rush it is causing on ammo supplies. We have LOTS of ammo in stock and are making more at a huge volume on a daily basis. If our web site allows you to order any item, that means it is in stock—WE DO NOT TAKE ORDERS FOR ITEMS WE DO NOT HAVE! So, please do not email and ask if items are in stock. If they aren’t, the shopping cart will not take your order.

We have hundreds of customers to get orders to on a daily basis. In order for us to accomplish this for our customers, we ask the following.

  1. Be sure of what you are ordering. You are going to get what you ordered.

  2. Do not contact us and ask to change an order you’ve already placed. When we manually change orders it requires a lot of time that we do not have during this rush and it keeps us from serving all of our customers. If you’d like to change an order, we can no longer do that till things slow down, so simply place another order for more product, but PLEASE, NO MORE CHANGES after the fact!

  3. We NEVER have and never will take ammo exchanges or returns and then turn around and re-sale that ammo to unsuspecting customers as factory new ammo—this is not safe nor is it fair to customers who are buying what they think is new and safe ammo. No ammo is tamper proof! So please stop asking to exchange or get a refund for ammo you ordered, but have changed your mind about.

  4. Please do not contact us and ask for tracking numbers or “when will my ammo ship”? Our system automatically emails out tracking numbers on the orders we ship each day, however, because these emails are coming from a corporation shopping cart, many of these emails may go to your spam folder……..please look there. If it is not in your spam folder, that means we have not yet shipped. At current order rates, we are shipping within 5-7 business days of the time an internet order is placed. Please sit tight. Your ammo will arrive at the same time if you track it or not and will certainly arrive later if we are swamped answering questions instead of getting orders shipped. When 30-50 people per day send emails asking for tracking information and we have to pull that information up, then type it out and email it, it takes a huge portion of our work day that we should be using to ship those orders to customers in need. Please leave us alone so we can serve all of you. (ship to you) It’s a bit selfish, during times of shortages, when so many folks need to protect their families, to slow us down because you ordered carelessly or want to change your order. Right now, we expect you to do your part to help us all get the ammo we need in our troubled country.

These measures are hopefully temporary and will not be needed for long as we enjoy the interaction with our customers, so please, for the time being, be mindful of all those others who are also trying to get ammo during what I think is a societal meltdown/emergency. Hopefully, we can serve you all. We want you and your families to be armed and safe and we wish you the best during these trying times. My biggest concern is that things will worsen yet more, for a while. Until things straighten out in our government and society, we will have to streamline our customer service in order to serve all customers. Thank you for your understanding.

Good shooting and God bless,

Tim Sundles

I Understand