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NEW BUFFALO BORE APPAREL
EVERY DAY we get asked, “when do you plan on making more of this or that”?
Right now we are in the midst of the greatest US ammo shortage of all time, except perhaps during the Great Depression and WW11.
We order components from our suppliers and hope some arrive, so we can make ammo, but WE NEVER KNOW HOW MUCH OF WHAT COMPONENTS WILL SHOW UP OR WHEN. We control how much of what items we order, but not how much shows up during this major shortage, if any, so we do not plan on what we will be making as we do not know and cannot know. Many items we order, NEVER show up!
When one person sends us an email asking when we will have some more of item # (insert any number) such and such or “do you plan on making more of item such and such”, to the person asking that question, they think they are the only one asking, but I promise, we are getting asked this many times per day. There is a nation-wide ammo shortage, which is causing a worldwide ammo shortage, so you are not the only person asking, not even close.
Let’s not even discuss employee shortages and Covid shutdowns (we’ve had three) and what that does to our ability to produce!
If we were to take the time to answer these email questions every day, all day, we won’t get ammo made for our customers, so when we do not answer you, we are not trying to be rude, but we are trying to get work done in order to service all our customers…..which means we are making ammo, not sitting at a computer. This entire Covid-farce has unnecessarily caused ammo supply disruptions of unknown magnitudes. We are in uncharted waters, which we did not want, did not ask for and did not cause, so please do not beat us up over it. We are doing our best.
I wrote this little explanation so I can simply send it to you instead of typing out the same answer many times a day to customers who want to know when we will have more of any item. Honestly, I wish we could answer those types of questions, but these days, there is no way for us to know what next week or next month brings. The smartest thing to do is to check our site often to see what is in stock. This is piss poor customer service, but due to circumstances out of our control, it is the best we can do right now. Be safe and God bless!
Friends and Customers, 08-18-20
IF YOU DO NOT READ THIS, IT IS ON YOU!
All shooters are being inconvenienced with what is happening to our society and the rush it is causing on ammo supplies. We have LOTS of ammo in stock and are making more at a huge volume on a daily basis. If our web site allows you to order any item, that means it is in stock—WE DO NOT TAKE ORDERS FOR ITEMS WE DO NOT HAVE! So, please do not email and ask if items are in stock. If they aren’t, the shopping cart will not take your order.
We have hundreds of customers to get orders to on a daily basis. In order for us to accomplish this for our customers, we ask the following.
Be sure of what you are ordering. You are going to get what you ordered.
Do not contact us and ask to change an order you’ve already placed. When we manually change orders it requires a lot of time that we do not have during this rush and it keeps us from serving all of our customers. If you’d like to change an order, we can no longer do that till things slow down, so simply place another order for more product, but PLEASE, NO MORE CHANGES after the fact!
We NEVER have and never will take ammo exchanges or returns and then turn around and re-sale that ammo to unsuspecting customers as factory new ammo—this is not safe nor is it fair to customers who are buying what they think is new and safe ammo. No ammo is tamper proof! So please stop asking to exchange or get a refund for ammo you ordered, but have changed your mind about.
Please do not contact us and ask for tracking numbers or “when will my ammo ship”? Our system automatically emails out tracking numbers on the orders we ship each day, however, because these emails are coming from a corporation shopping cart, many of these emails may go to your spam folder……..please look there. If it is not in your spam folder, that means we have not yet shipped. At current order rates, we are shipping within 5-7 business days of the time an internet order is placed. Please sit tight. Your ammo will arrive at the same time if you track it or not and will certainly arrive later if we are swamped answering questions instead of getting orders shipped. When 30-50 people per day send emails asking for tracking information and we have to pull that information up, then type it out and email it, it takes a huge portion of our work day that we should be using to ship those orders to customers in need. Please leave us alone so we can serve all of you. (ship to you) It’s a bit selfish, during times of shortages, when so many folks need to protect their families, to slow us down because you ordered carelessly or want to change your order. Right now, we expect you to do your part to help us all get the ammo we need in our troubled country.
These measures are hopefully temporary and will not be needed for long as we enjoy the interaction with our customers, so please, for the time being, be mindful of all those others who are also trying to get ammo during what I think is a societal meltdown/emergency. Hopefully, we can serve you all. We want you and your families to be armed and safe and we wish you the best during these trying times. My biggest concern is that things will worsen yet more, for a while. Until things straighten out in our government and society, we will have to streamline our customer service in order to serve all customers. Thank you for your understanding.
Good shooting and God bless,